Last Updated: September 1, 2026

Ibtikar (“Ibtikar,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or make a purchase through shop.ibtikar.ps, visit ibtikar.ps, communicate with us, or otherwise interact with Ibtikar’s online services.

By using our websites, you acknowledge the practices described in this Privacy Policy.

1. About Ibtikar

Ibtikar is a Palestinian non-governmental organization established in Bethlehem, Palestine. Through our online shop, we offer products including cultural, artisanal, educational, fashion, accessory, home décor, and related products.

Website: shop.ibtikar.ps
Main Website: ibtikar.ps
Address: Jerusalem–Hebron Street, Bethlehem, Palestine
Telephone: +972 59 875 6808
Email: [email protected]

2. Information We Collect

Depending on how you use our websites, we may collect the following categories of information.

A. Information You Provide to Us

This may include:

• your full name;
• billing and shipping address;
• email address;
• telephone number;
• account information, if customer accounts are available;
• products ordered and order history;
• information contained in messages, inquiries, complaints, or customer-support requests;
• delivery instructions;
• information you submit in connection with a damaged, defective, incorrect, or missing product claim; and
• newsletter or marketing preferences.

B. Payment Information

Payments may be processed by third-party payment service providers.

Where a third-party payment processor handles your payment, your payment card or financial information is generally submitted directly to that provider and is subject to that provider’s privacy and security practices.

Ibtikar does not intentionally collect or store complete payment-card information unless necessary for a particular payment method and permitted by applicable law.

C. Information Collected Automatically

When you access our websites, certain technical information may be collected automatically, such as:

• IP address;
• browser and device type;
• operating system;
• referring website;
• pages viewed;
• date and time of access;
• approximate geographic location derived from an IP address;
• shopping-cart activity;
• cookie identifiers; and
• website performance and security information.

3. How We Use Personal Information

We may process personal information for purposes including:

• receiving, confirming, processing, and fulfilling orders;
• arranging shipping and delivery;
• processing payments and refunds where applicable;
• communicating about orders;
• verifying customer identity where reasonably necessary;
• investigating lost, damaged, defective, incorrect, or fraudulent order claims;
• providing customer service;
• responding to complaints and inquiries;
• preventing fraud, abuse, unauthorized transactions, and security incidents;
• maintaining the security and functionality of our websites;
• maintaining business, accounting, and transaction records;
• complying with tax, consumer-protection, e-commerce, customs, shipping, accounting, and other legal obligations;
• improving our website, products, and services; and
• sending marketing communications where permitted and where you have consented or otherwise requested them.

We will not use personal information in a manner materially incompatible with the purpose for which it was collected unless permitted by applicable law.

4. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

• keep the website functioning;
• maintain your shopping cart;
• remember preferences;
• support checkout and payment;
• help prevent fraud;
• understand website traffic and performance; and
• improve the user experience.

Some cookies may be provided by third-party services used on our websites.

Where legally required, we will request appropriate consent before using non-essential cookies.

You may be able to control cookies through your browser settings. Disabling certain cookies may prevent some parts of the website or checkout process from functioning correctly.

5. How We Share Information

We may share personal information only where reasonably necessary with parties such as:

Service Providers

These may include providers involved in:

• website hosting;
• e-commerce functionality;
• payment processing;
• shipping and courier services;
• email services;
• technology support;
• analytics;
• fraud prevention; and
• professional accounting, auditing, or legal services.

Such parties may receive only the information reasonably necessary to perform their services.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• comply with applicable law;
• comply with a lawful government, regulatory, judicial, or law-enforcement request;
• enforce our agreements;
• establish or defend legal claims; or
• protect Ibtikar, our customers, or others from fraud, abuse, security threats, or unlawful activity.

Organizational Transactions

If Ibtikar undergoes a merger, restructuring, transfer of operations, or similar organizational transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell customers’ personal information for monetary consideration.

6. International Orders and Data Transfers

Ibtikar offers international shipping. As a result, information necessary to fulfill an order may be transmitted to shipping companies, postal operators, customs authorities, payment providers, or other service providers located outside Palestine or the customer’s country.

Different countries may provide different levels of legal protection for personal information.

Where required by applicable law, we take reasonable measures intended to protect personal information transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfill orders;
• maintain transaction and accounting records;
• comply with tax and other legal requirements;
• resolve disputes;
• investigate complaints;
• prevent fraud; and
• enforce our agreements.

Retention periods may vary according to the type of information and applicable legal obligations.

When information is no longer reasonably required, we may securely delete or anonymize it.

8. Information Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, database, or electronic storage method can be guaranteed to be completely secure. You use online services with this understanding.

You are responsible for protecting any password or account credentials associated with your account and should notify us promptly if you believe your account has been compromised.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• request information about personal data we hold concerning you;
• request access to that information;
• ask us to correct inaccurate information;
• request deletion of certain information where legally permitted;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• unsubscribe from marketing communications.

Some rights may be subject to legal exceptions. For example, we may be required to retain transaction information for tax, accounting, fraud-prevention, or legal purposes even after receiving a deletion request.

To submit a privacy request, contact us at [email protected].

We may request reasonable information to verify your identity before processing a request.

10. Marketing Communications

If you subscribe to Ibtikar news, marketing, or promotional communications, we may use the contact information you provide for those purposes.

You may unsubscribe using any available unsubscribe mechanism or by contacting us.

Administrative communications concerning an order, payment, delivery, safety matter, or customer-service request are not considered optional marketing messages.

11. Children’s Privacy

Our online shop is intended for persons capable of entering into a legally binding purchase transaction.

We do not knowingly seek to collect personal information directly from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

12. Third-Party Websites

Our websites may contain links to third-party websites, platforms, payment services, social networks, or other services.

Ibtikar does not control the privacy practices of independent third parties. Their collection and use of information is governed by their own policies.

We encourage you to review those policies before submitting information to third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our operations, technology, services, or legal obligations change.

The updated version will be posted on our website with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent regarding material changes.

14. Contact Us

For questions, complaints, or privacy requests, contact:

Ibtikar
Jerusalem–Hebron Street
Bethlehem, Palestine

Email: [email protected]
Telephone: +972 59 875 6808
Website: ibtikar.ps
Online Shop: shop.ibtikar.ps

This Privacy Policy is subject to mandatory rights and obligations provided by applicable law.